Return & Refund Policy

​Return and Refund Policy for Purchases Made Online

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If you are not entirely satisfied with your purchase, we’re here to help.



You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs that were paid by you in receiving the item, are not ­refundable.


Contact Us

If you have any questions on how to return your item to us, contact us.


Items Not Eligible

Gift Cards are not eligible for refunds.  Workshop or class fees are not eligible for refunds.   Moss basket pre-orders are not refundable after April 30th.  Super Pot basket pre-orders are not refundable after April 30th.


Sale Items

Discounted items (“Sale Items”) are not refundable.


How To Return Your Item

Please mail returns to:

Squak Mountain Nursery LLC
Att: Web Sales
7600 Renton Issaquah Road SE
Issaquah, WA 98027